Consumer Alert: Getting your oil changed at Jiffy Lube will not void your warranty
The Federal Trade Commission has published a consumer report to remind us all that you are not required to have routine maintenance performed at a dealer in order to maintain your factory warranty. It is in fact, illegal for a dealer to deny you warranty coverage for having your car maintained or repaired by someone else. This includes having oil changes, tire rotations, belt replacement, fluid checks and flushes, new brake pads, and inspections performed by companies such as your local Jiffy Lube. Not only can any shop perform repairs and maintenance but “aftermarket” parts will not void your warranty either.
The FTC provided the several tips to avoid issues with the dealer honoring your warranty, among them:
Service your car at regular intervals. This is a good idea in any case. But for the sake of keeping your warranty intact, follow the manufacturer’s recommended service schedule. Details are in your owner’s manual.
Keep all service records and receipts, regardless of who performs the service. This includes oil changes, tire rotations, belt replacement, new brake pads, and inspections. Create a file to keep track of repairs; it will come in handy if you have to use your warranty. If you ever have a warranty claim and it appears that you did not maintain your vehicle, your claim could be denied.
Complain. If you think a dealer’s service advisor denied your warranty claim unfairly, ask to speak with a supervisor. If you still aren’t satisfied, contact the manufacturer or go to another dealer. You also may wish to file a complaint with your state Attorney General, local consumer protection office, local Better Business Bureau, or the FTC.
So, next time you need an oil change or regular maintenance, bring your car into your local Southern California Jiffy Lube for a Jiffy Lube Signature Service® Oil Change or any of our other automotive services. Visit our Jiffy Lube Coupons page for valuable savings on your next visit!
Via – FTC
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